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Do you offer a warranty?
All products have a standard warranty against defects. Usually, it is a 1 year warranty from the manufacturer. efurnitureshowroom selects only the finest manufacturers with excellent reputations. It is strongly advised, however, that you add an extended warranty to your purchase. The small cost for the extension is well worth the extra protection. The extended warranty is valid 3 years beyond the standard warranty.
Will my item look exactly like the picture?
Every effort is made to provide high quality images and measurements to assist you in choosing your furniture. However, images at times vary in color depending on a number of factors, including your monitor color settings, the photo's color settings, and your room lighting. Sometimes measurements in furniture size are rounded off and thus vary slightly from the description. If you are needing precise dimensions or colors, contact efurnitureshowroom by phone, e-mail, or fax to further assist you. Please note: efurnitureshowroom is not responsible for color variations or measurements that are slightly off (three inches or less). All returns will be subject to efurnitureshowroom's return policies & fees.
Will the furniture require assembly?
Unless the product specifically states being fully assembled, most items require some assembly. All parts--including item specific tools, screws, nuts, and/or bolts--are packed securely in bags and boxed with easy to follow instructions. Apart from this, some additional tools you may need include a hammer, an adjustable wrench, and/or screwdrivers. Please email, call, or fax efurnitureshowroom if you wish to check on specific items.
Is it safe to order online?
Absolutely! Any order can be completed online by visiting efurnitureshowroom.com, adding the items you want to the shopping basket, clicking the "Check Out" button, and following the on-screen directions for shipping and payment details. Our secure server protects and scrambles all shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable doing so, you may phone in or fax your order. Ordering online, however, is not only secure, but also has the fastest processing time.
Can I order by phone and/or fax?
Yes! Customer care representatives are available to assist you Monday-Friday, 8:00 am to 7:00 pm, and Saturday 9:00 am to 4:00 pm Mountain Time. You may also fax your order 24 hours a day by printing a Fax Order Form. To order over the phone, call: (800) 503-1968. To order via fax call: (435) 787-8476.
How can I pay for my order?
efurnitureshowroom accepts Google Checkout, Discover, Visa, E-checks, MasterCard, American Express, checks, or money orders.
How do I pay by personal check or money order?
All checks must clear before your order will be shipped. If you would like to pay by check, just print out an order form and mail it to the address below. (Be sure to enter the correct item codes & sizes.)
efurnitureshowroom - Corporate Headquarters (This is not a return address.)
290 W. 300 S.
Logan, UT 84321
Do you charge sales tax?
There is no sales tax collected on any order shipped outside of Utah. However, for all orders shipped within the State of Utah, efurnitureshowroom will collect the appropriate sales tax. This will be added to your final total when placing your order. Tax exempt organizations need to fax or mail resale certificates after placing orders.
How much is shipping?
There is no shipping charge for delivery addresses within the 48 Continental United States. Some exceptions may apply (some New York locations will have an additional charge or some rural areas.) Shipping to Alaska, Hawaii, and Canada is additional. Please call for rates. Orders to Canada may be subject to import fees and such customary taxes as GST and PST fees. efurnitureshowroom does not ship outside the U.S. or Canada.
How long will it take to receive my order?
In-stock items usually ship within 5 to 7 business days, however this varies with the manufacturer. Arrival time is generally 1 to 2 weeks after receipt of the order. Since inventory changes frequently, we can only provide an estimated ship date when you place your order. If your item(s) is/are on backorder, you'll receive notification via phone or email, and your order will be shipped a.s.a.p. You will receive tracking numbers via e-mail as soon as they are available.
How will you ship my order?
In-stock items normally ship 5-7 business days after receipt of your order. With the exception of holidays, shipping and delivery days are Monday through Friday. Arrival time is generally in 1-2 weeks. Orders are shipped to your curbside -- normally a few feet beyond the rear of the delivery truck. If a faster delivery time is needed, some products may be shipped in separate packaging and/or from separate locations. Delivery times, depending upon the manufacturer, may vary from the normal 1-2 weeks but are usually within 1-4 weeks from the time your order was received.
If your item(s) is/are on backorder, you'll receive notification via phone or email, and your order will be shipped a.s.a.p. You will receive tracking numbers via email as soon as they are available.
Most items are shipped via UPS Ground, FedEx, or other national or regional freight carrier. Oversize items or multiple quantity orders will ship via a freight carrier. Please note: unless specifically noted as "White Glove Delivery" trucking orders will be curb-side delivery and you should expect to have help available to move the furniture when it is delivered. White Glove delivery is available for an additional fee. Please contact us if you require White Glove delivery.
What is White Glove Delivery?
There are several levels of White Glove Delivery. It ranges from unloading your furniture and transporting it to the nearest dry area, i.e., your living room or garage, to transporting the furniture up several flights of stairs, assembling it, and removing the packing materials. Please call us to determine which service best meets your unique needs before placing your order.
What about delivery confirmation?
Tracking numbers are sent through an automated e-mail system. This will allow you to track your furniture to your door. For large items that ship via a freight carrier, you will usually receive a phone call from the carrier to arrange delivery details.
What about international delivery?
efurnitureshowroom currently ships throughout the United States and most of Canada. However, if it is a very large order intended for an international destination, efurnitureshowroom may be able to accommodate you by adding extra shipping charges. Please contact us for more information. Credit cards may be refused for international orders if the bank information can't be verified. Payment via certified check or money order payable in U.S. dollars may be required.
How does the 90-Day Lowest Price* Guarantee Work?
Our goal is to provide you with the best service, selection, and quality possible for the lowest price on the Internet. However, if you happen to find a lower price online for the exact same item, efurnitureshowroom will beat it by at least two dollars. The price will be determined by the final delivered price, including any applicable shipping and sales tax. efurnitureshowroom reserves the right to check & verify the advertised price.
*Restrictions include close outs, negative margin items, auctions, and mass merchant's stores.
Price Match? Click here
What is the cancellation policy?
Orders may be cancelled within 48 hours of the order date and time as long as they are not special orders, have not been processed, and/or have not been shipped. Special orders are defined as any order where a customization, i.e., fabric, size, color, etc., was selected. Upon cancellation, you will be assigned a cancellation number. This cancellation number is required in the event of any discrepancy. Orders without a valid cancellation number will be subject to the full return policy if the order is refused. Please call (800) 503-1968 to cancel. Submit Cancelation Request
What about defective merchandise?
All defective merchandise claims must be placed within 48 hours of your receiving the merchandise. If the product requires assembly and that assembly has been attempted, it will not be covered. Any defects or imperfections are not reasons for returning merchandise. There will be no charge for replacement parts sent to you. In the event the manufacturer determines (at their sole discretion) that the problem will not be resolved by sending replacement parts, replacement merchandise will be sent to you for no additional charge.
What if my item arrives damaged?
Our products have been packaged to avoid damage in shipping, unfortunately sometimes items arrive damaged. Please follow the steps below to ensure a speedy resolution.
1. Be sure to inspect your package and if damaged its contents prior to signing for the delivery. If a package arrives that appears to be even slightly damaged (wrinkles in box, holes, indentations, missing pieces or even tears) note as “damaged” on the delivery receipt. Note: By signing the delivery receipt without noting damage we will try to process a claim but will not guarantee any replacement product, only until claim has been reviewed and accepted will we order replacement If you are unable to inspect you will need to write "box damaged" before signing.
2. Even if the package is significantly damaged, you may accept the delivery and call us immediately. We can generally get parts shipped out quickly if the item is refused this may delay the claim significantly (All damaged product claims must be reported within 48 hours of receiving the product) efurnitureshowroom will not be responsible for damaged product after the 48 hour window. If not reported within this amount of time we may not be able to assist you with the claim.
3. You will be asked to provide photo's of the damaged items and boxes ( we cannot order your replacement until your pictures have been received) these photos are sent to the manufacturer for proof of damage and to determine if it can be repaired or replaced.
4. Hold on to items and packing material until claim has been completed most of the time the freight company will pick up. Or you may be asked to donate it and send in the receipt.
We will do our best to assist you and expedite your replacement product but must be notified within the 1st 48hrs to be able to do this.
Important note: When you sign for delivery it states that you are signing in good condition. If the packing materials are damaged in any way, when the customer signs the freight delivery bill he/she MUST write “Damaged” on the delivery bill or efurnitureshowroom will NOT be responsible ,We can still try to process a claim but will NOT guarantee a replacement will be granted.
What is your return policy?
Customer satisfaction is our top priority. If you are not satisfied with your purchase for any reason you can return or exchange it within 20 days of delivery, subject to manufacturer approval. (Note: If your item was defective or damaged, see our Damage section for instructions.) All Coaster, Aico and Pulaski product sales are final they have a strict no return policy.
Please note the following:
Once an order has shipped from the manufacturer it cannot be cancelled or refused. If you wish to refuse an order it then falls under our general return policy as stated below.
- All returns are subject to a 20% restocking fee and round trip shipping charges.
- There will be a processing fee of $8.75 for this option. (customer is responsible to return item via carrier of their choice once item is returned customer is responsible to contact efurnitureshowroom.)
- Item(s) must be in unused condition.
- Item(s) must be returned in their original packaging and must be unassembled. (Once an item has been assembled, it cannot be returned.)
- Special orders, where custom colors or fabrics are selected, cannot be returned and are not refundable.
- Bedding and linens cannot be returned and are not refundable.
Request Return Here
Disclaimer of Liability: To the extent permitted by law, neither efurnitureshowroom nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you, or claims made by you, because of your use of this site, unavailability of this site, or in connection with any products, services or information advertised, offered or supplied through this site. efurnitureshowroom maintains the exclusive right to cancel or refuse any order without limitation. This includes, but is not limited to, price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.
efurnitureshowroom will not be liable for either failure to ship, or shipping delays, due to labor disturbances, strikes, accidents, floods, war, government priorities or demands, shortages of materials or supplies, or any other conditions beyond the control of efurnitureshowroom or the manufacturers.
